Support - Fitness Master

Frequently Asked Questions

How do I cancel my Elite subscription?

Open iOS Settings → tap your Apple ID at the top → Subscriptions → Fitness Master → Cancel Subscription.

How do I delete my account?

Inside the app, go to the Account tab → scroll to the bottom → tap "Delete Account". This permanently removes all your data immediately.

My workouts aren't syncing from Apple Watch

Make sure both your iPhone and Apple Watch are on the same Wi-Fi network and Bluetooth is enabled. Open the Fitness Master iPhone app to trigger a sync. If the issue persists, force-quit both apps and reopen.

Why isn't my location working during a workout?

Go to iOS Settings → Privacy & Security → Location Services → Fitness Master → set to "While Using the App".

I lost my streak — can it be restored?

Streaks are calculated based on logged workouts. Make sure to log at least one workout per day to maintain your streak. We are unable to manually restore streaks.

How do I restore a purchase after reinstalling?

Open the app → go to the More tab → tap "Restore Purchases". Make sure you are signed in with the same Apple ID used for the original purchase.